Help

REGISTRATION

  • What is Coke Zone?

    Coke Zone is a website where you can go to find out what's happening on 'Coke', 'Diet Coke' or 'Coke Zero'. At times throughout the year we will be running promotions where you can potentially win some great prizes. You will be able to find out how to enter any of these promotions through the website.

  • Why is it so important that I register?

    Registering is your key to being able to redeem your prizes. However, you can browse the website without registering.

    It is easy to Register, just fill in your name, date of birth, email address and country of residence.

    Rest assured Coca-Cola Ireland takes the protection of your data very seriously. You can take a look at our Privacy Statement for details.

  • How do I get started?

    Go to http://www.cokezone.ie and follow the simple step-by-step registration process. There is a limit of 1 account per person and you must have a unique valid email address, be over 12 years old and a resident of the Republic of Ireland or Northern Ireland to register. The person who is the authorised email account holder of the email address indicated when registering will be considered the account holder.

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MY PRIVACY

  • How will you use my personal info?

    Take a look at 'Coke Zone' Privacy Statement for details. Remember, Coca-Cola Ireland takes the protection of your data very seriously.

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MY ACCOUNT

  • How do I update my information?

    After you've logged in, just go to 'My Account' to update your account details.

  • Can I still log in if I have a new email address?

    Yes you can. Just log in using the email address you originally registered with. Once you are logged in go to 'My Account' and update your email, along with any other changes you want to make. Then save them by clicking 'Save'. From then on you can log in with your new email address.

  • Help! I can't remember my password. Now what?

    For security reasons, we won't send you a password by email. So when you get to 'Coke Zone', click the 'Forgotten it' link. Confirm your email address then click 'Submit'. We will send you an email with instructions on how to get a new password.

    You will be sent an email with details on how to confirm your new password.

  • How do I change my password?

    After you've logged in, go to 'My Account' to change your password details.

  • Aargh! I've been locked out of my account. Why?

    You're only allowed 5 attempts to enter a code correctly each day. Type the wrong code in too many times and you will be locked out of your account for 24 hours (it's for security reasons). Try again the next day and you should be able to enter your codes without any problems.
    If you haven't been entering codes incorrectly or if you still find yourself locked out of your account the next day then we may have locked your account for another reason. Please call our freephone number on: Republic of Ireland: 1-800-936-677 (10 digits, including the leading "1"). Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays)
    Northern Ireland: 0-800-279-9625 (11 digits with the leading "0"). Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).

  • Do I have to live in the Republic of Ireland or Northern Ireland to enter a promotion?

    Yes, we are sorry but 'Coke Zone' is only open to residents of the Republic of Ireland or Northern Ireland - and rewards won on this website can only be delivered to a Republic of Ireland or Northern Ireland address. So if you have already registered with a Coke Loyalty scheme in another country, we're afraid you can't register in the Republic of Ireland or Northern Ireland. Unfortunately we can't deliver to PO Boxes because we want to make 100% sure you get your prize! Accounts can be closed or deleted by official request to 'Coke Zone' customer care. Please see below for details.

  • How do I close my 'Coke Zone' account?

    Call our freephone number and speak to an agent on:

    • Republic of Ireland: 1-800-936-677 (10 digits, including the leading "1"). Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays)
    • Northern Ireland: 0-800-279-9625 (11 digits with the leading "0"). Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).

    Please be aware that if you do want to close your 'Coke Zone' account - your account, will be locked, and you will no longer have access to your 'Coke Zone' account. Personal data will be removed from closed accounts after 18 months of the last log in or entry.

  • How can I delete my 'Coke Zone' account?

    Call our freephone number and speak to an agent on:

    • Republic of Ireland: 1-800-936-677 (10 digits, including the leading "1"). Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays)
    • Northern Ireland: 0-800-279-9625 (11 digits with the leading "0"). Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays)

    If you do want to delete your 'Coke Zone' account - your account, along with all points and access to great rewards will be deleted. Please be aware that if you ask for your details to be deleted, your details will be removed and you will not receive any further communication from 'Coke Zone' and Coca-Cola Ireland.

  • Is my personal data safe and secure?

    OK, here comes the serious bit... Coca-Cola Ireland is aware of the many threats to the security of consumer data and takes the protection of that data very seriously.

    It is our goal to ensure that when you submit information it reaches its destination safely, protected and unchanged. We have taken proactive steps in the development of 'Coke Zone' to incorporate European and industry standards and best practices for the treatment of your information such as the use of SSL (Secure Sockets Layer) which is a secure method for the transmission of personal content and other measures, both active and passive.

    In addition, we have engaged recognised independent security firms to perform security testing of the site to identify any potential gaps or risks. Because of the number and types of reviews we have performed on the various elements of the site, we feel confident in its security. On top of that, we continue to review and monitor its behaviour to provide you with the highest level of security.

    We are passionate about the security of your data, and the integrity of our brand. Consequently, we are continuously evolving our sites to achieve these goals. However, due to the nature of the internet, we cannot guarantee or warrant the security of any information we transmit via the internet as no data transmission over the internet can be guaranteed to be absolutely secure. If you have any concerns or suspicions about any activity, please notify us. We will take it seriously. You can also take a look at our Privacy Statement.

  • My child is under 18. How can I cancel their account?

    If you need to cancel your child's account, please contact us on our freephone line:

    • Republic of Ireland: 1-800-936-677 (10 digits, including the leading "1"). Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays)
    • Northern Ireland: 0-800-279-9625 (11 digits with the leading "0"). Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).

    We will then take you through the procedure step by step.

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MOBILE ACCESS

  • How can I access My Account via my mobile?

    You can enter codes via SMS to 53705 (standard rates apply)

  • What does it cost to send an SMS to 53705

    If you send an SMS to 53705 (e.g. to enter a code or link your mobile) the cost of sending the SMS will be standard network rates, typically 10-12p in Northern Ireland and from €0.08 to €0.10 in the Republic of Ireland If you're not sure of the costs, please contact your mobile network operator.

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PROMOTIONAL CODES

  • Where do I find 'Coke Zone' codes?

    Promotional codes will be available during promotional periods only. Look for special promotional packs. A promotional pack will have a 12 character alpha numeric code on the reverse of a 330ml can, a 500ml bottle, a 6 pack of cans or 2 litre label. Follow the instructions on the promotional pack to enter the promotion.

  • I have a 12-digit code, is this right?

    It is indeed! A 12 character alpha numeric code will appear on special promotional packs across our range of packs on 'Coca-Cola', 'Coke Zero' and 'Diet Coke' while promotional stocks last. Follow the instructions on your packs to enter in the promotion.

  • Oops, I can't read the code on the pack - it's smudged / incomplete - what should I do?

    First, try to type your code on the website, or send via SMS to53705. If you get an error message, please call us on our freephone line:

    • Republic of Ireland: 1-800-936-677 (10 digits, including the leading "1"). Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays)
    • Northern Ireland: 0-800-279-9625 (11 digits with the leading "0"). Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).

    We can then tell you what you need to do to enter the correct code.

  • I'm blind / partially sighted and I can't read the code on the pack - what should I do?

    Our website has been designed to be compatible with screen readers; it is also been designed so that text size can be enlarged to assist partially sighted people. If you are blind or partially sighted and you are having trouble reading a code from a pack which you have purchased please call the 'Coke Zone' helpline for assistance on:

    • Republic of Ireland: 1-800-936-677 (10 digits, including the leading "1"). Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays)
    • Northern Ireland: 0-800-279-9625 (11 digits with the leading "0"). Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays)

    Please make sure you keep your receipts, or hold on to packaging (ring-pulls or bottle labels) where receipts are not available, as these may be requested at a later date as proof of purchase.

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TECHNICAL

  • Is the 'Coke Zone' site safe and secure?

    Coca-Cola Ireland is aware of the many threats to the security of consumer data and takes the protection of that data very seriously. It is our goal to ensure that when consumers submit information it reaches its destination safely, protected, and unchanged. Please take a look at 'Coke Zone' Privacy Statement for details.

  • What web browser do I need for 'Coke Zone'?

    This site works best on Internet Explorer 6 and above, Firefox 2 and above, and Safari 3 (for Mac users).

  • What version of Flash do I need for the 'Coke Zone' website?

    All Flash content will work with Flash Player 9 and above.

  • How can I contact you?

    First, check these FAQs. You may find your answer there right away. If you can't find what you need, you can contact us by calling our freephone number on:

    • Republic of Ireland: 1-800-936-677 (10 digits, including the leading "1"). Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays)
    • Northern Ireland: 0-800-279-9625 (11 digits with the leading "0"). Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays)

    and speak to an agent.

  • Can I get to 'Coke Zone' using a dial-up connection?

    Indeed you can. This site can be used with a 56K dial-up connection, although some content may load more slowly.

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WIN AN EXCLUSIVE MARC JACOBS LEATHER POUCH

THE PROMOTION

  • What is the Diet Coke ‘win an exclusive Marc Jacobs leather pouch’ promotion?

    Diet Coke is offering you the chance to win an exclusive Marc Jacobs leather pouch every 30 minutes.

    To be in with a chance of winning, simply enter a promotional code from promotional packs of Diet Coke online at www.cokezone.ie or by SMS to 83705.

    You can enter as many times as you wish but each promotional code can only be entered once for one chance to win. You are only eligible to win one Marc Jacobs leather pouch.

  • When does the promotion take place?

    The draws take place from 9am on 04/03/13 to 9pm on 14/04/13. All entries received before 9pm on 04/03/13 will be entered into the first draw.

  • What Diet Coke packs is the promotion available on?

    You’ll find one promotional code on the following promotional packs of Diet Coke:

    • 330ml single cans
    • 500ml single PET bottles
    • 2ltr single PET bottles
    • 330ml can x 8-pack (code instructions printed on-pack are incorrect)
    • 500ml can x 4-pack (code instructions printed on-pack are incorrect)

  • What is the prize?

    There are 1,008 Marc Jacobs leather pouches to be won.

  • How do I claim my prize?

    If you are an online winner your prize will be sent to the postal address confirmed during entry. The prize will be delivered within 28 days of you receiving the winning email confirmation.

    If you are a SMS winner your prize will be delivered within 28 days of you logging the claim code at www.cokezone.ie:

    • You’ll receive a text confirming you are a winner and detailing a claim code to enter at www.cokezone.ie
    • If you are not currently registered with www.cokezone.ie will be asked to register in order to enter the claim code and assign your address details.
    • If you are registered with www.cokezone.ie you will be required to log in, in order to enter the claim code and assign details.
    • SMS claim codes are valid until midnight on 12/05/13.
    • If you register on www.cokezone.ie in order to receive your prize you are able to de-register, if you so wish, immediately after receipt of their prize

  • What do I do if I do not receive my prize within 28 days?

    Please call our consumer helpline in Republic of Ireland on 1-800-936-677 and in Northern Ireland on 0-800-279-9625. Our lines are open from 9am — 5pm, Monday to Friday (calls from a landline are free, but calls from mobiles may incur additional operator charges).

  • What do I do if my prize is damaged?

    If you receive a damaged prize, please call our consumer helpline in Republic of Ireland on 1-800-936-677 and in Northern Ireland on 0-800-279-9625. Our lines are open from 9am — 5pm, Monday to Friday (calls from a landline are free, but calls from mobiles may incur additional operator charges).

  • How do I enter without a purchase?

    No purchase is necessary to enter the Diet Coke ‘win an exclusive Marc Jacobs leather pouch’ promotion. To receive a promotional code for the same chance of winning, call our consumer helpline in Republic of Ireland on 1-800-936-677 and in Northern Ireland on 0-800-279-9625, our lines are open from 9am — 5pm, Monday to Friday (calls from a landline are free, but calls from mobiles may incur additional operator charges). You will be provided with a promotional code. You are limited to one code per call with a maximum of 5 calls per day.

  • Through the lottery license which charity does the Diet Coke‘win an exclusive Marc Jacobs leather pouch’ promotion support?

    The Diet Coke promotion is being carried out under a license held by The Sunshine Fund of the Society of St. Vincent de Paul (Charity Reg. No. CHY 6892).

    The purpose of this lottery license is to raise funds for the provision of summer holidays for underprivileged children in holiday homes around Ireland.

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CODE PROBLEMS

  • Where can I find my promotional code?

    Promotional codes can be found etched or printed on the following areas of your promotional packs:

    • Printed on reverse of the ring pull on single 330ml cans
    • Printed on the reverse of label of 500ml and 2ltr bottles
    • Printed on reverse of the packaging for 500ml bottle x 4-pack
    • Printed on reverse of the packaging for 330ml can x 8-pack

  • There is no promotional code on my pack of Diet Coke. What should I do?

    First double-check that there is no promotional code and the pack is a promotional pack of Diet Coke. Please see above for details on where to locate your code.

    If you are still unable to find your code, please call our consumer helpline in Republic of Ireland on 1-800-936-677 and in Northern Ireland on 0-800-279-9625. Our lines are open from 9am — 5pm, Monday to Friday (calls from a landline are free, but calls from mobiles may incur additional operator charges).

  • What if my promotional code is not working?

    Check the promotional code you have entered matches the one that appears on your promotional pack of Diet Coke.

    Should the problem persist, please call our consumer helpline in Republic of Ireland on 1-800-936-677 and in Northern Ireland on 0-800-279-9625. Our lines are open from 9am — 5pm, Monday to Friday (calls from a landline are free, but calls from mobiles may incur additional operator charges).

    If you are still experiencing difficulty entering your code online, please keep your packaging, or make a note of the promotional code. You may be asked to read out the code by our consumer helpline.

  • I can’t read the promotional code, what should I do?

    Please call our consumer helpline in Republic of Ireland on 1-800-936-677 and in Northern Ireland on 0-800-279-9625. Our lines are open from 9am — 5pm, Monday to Friday (calls from a landline are free, but calls from mobiles may incur additional operator charges).

  • How many promotional codes can I enter at Coke Zone?

    You can enter the promotion as many times as you wish but each promotional code can only be entered once for one chance to win and each entrant is only eligible to win one Marc Jacobs leather pouch.

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ENTRY TO THE PROMOTION

  • How do I enter?

    You’ll find a promotional code on promotional packs of Diet Coke. Simply enter the promotional code online at www.cokezone.ie or by SMS to 83705. You will be entered into the next draw to win a Marc Jacobs leather pouch. For SMS entries, standard network rates apply, typically £0.10 or £0.12 (NI) or €0.08 or €0.10 (ROI).

  • Is there any age restriction to enter the promotion?

    You must be 12 years or over. If you are under 16 years you will require parental/guardian consent.

  • Can I enter if I live outside Republic of Ireland or Northern Ireland?

    Unfortunately not, the promotion is open to residents of Republic of Ireland and Northern Ireland only, excluding employees and their immediate families of Coca-Cola Ireland, Coca-Cola HBC Ireland Limited, Coca-Cola HBC Northern Ireland Limited and Marc Jacobs International, their agents, or anyone else professionally connected with the promotion.

  • Do I need to keep the promotional pack?

    No. Once a promotional code has been verified, you will receive a confirmation message on-screen if you entered at www.cokezone.ie or by text if you entered by SMS. After receiving the confirmation message, you no longer need to keep the packaging.

  • Can I enter my promotional code on www.cokezone.co.uk?

    Unfortunately not, the promotion is open to residents of Republic of Ireland and Northern Ireland only. To enter online codes must be entered at cokezone.ie

    If you enter a code at www.cokezone.co.uk , the code will not be accepted and you will be displayed an error message on-screen.

  • Who can I call if I am having problems participating in this promotion?

    For all promotional queries please call our consumer helpline in Republic of Ireland on 1-800-936-677 and in Northern Ireland on 0-800-279-9625. Our lines are open from 9am — 5pm, Monday to Friday (calls from a landline are free, but calls from mobiles may incur additional operator charges).

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ONLINE ENTRY

  • How do I enter the promotion online?

    Simply enter your promotional code in the ‘Enter Code’ box at the top of the page. You will be required to log in or register before entry can be completed.

  • How will I know if my entry has been received?

    You will receive a confirmation message on screen if you entered online. The confirmation message will confirm that you have been entered into the next draw to win a Marc Jacobs leather pouch.

  • How do I know if I am a winner?

    If you are an online winner we’ll send you an email to confirm. Your prize will be sent to the postal address confirmed during entry.

  • Do I need an email address to enter online?

    In order to enter a promotional code online, first you must log in or register to Coke Zone. You will require a valid email address to complete this action.

  • Do I need a mobile phone number to enter online?

    No. In order to register and enter the promotion online you do not need to provide a mobile phone number.

  • Can I change my email address?

    Yes. To update your email address, log in at Coke Zone and visit ‘My Account’.

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SMS ENTRY

  • How do I enter the promotion by mobile?

    Simply text your promotional code to 83705. For SMS entries, standard network rates apply, typically £0.10 or £0.12 (NI) or €0.08 or €0.10 (ROI).

  • How will I know if my entry has been received?

    You will receive a confirmation text to confirm you have been entered into the next draw to win a Marc Jacobs leather pouch.

    You will not be charged for receiving the SMS and should receive the text within five minutes of entry.

  • How do I know if I am a winner?

    If you are an SMS winner we’ll send you a text to confirm.

    The message will include a claim code to redeem you prize. Enter the code in the box above and follow the on-screen instructions.

  • Do I need an email address to enter by SMS?

    No, you do not need an email address to enter by SMS. However, if you are a winner you will need an email address to claim your prize.

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CLAIM CODES

  • When will I receive a claim code?

    If you are a SMS winner we’ll send you a text to confirm.

    The message will include a claim code to redeem your prize. Enter the code in the box above and follow the on-screen instructions.

  • When is my claim code valid until?

    SMS claim codes are valid until midnight on 12/05/13. After this date you will not be able to claim your prize and the prize will be forfeited.

  • What if my claim code is not working?

    Check the claim code you have entered matches the one that appears on your winning confirmation text message.

    Should the problem persist, please call our consumer helpline in Republic of Ireland on 1-800-936-677 and in Northern Ireland on 0-800-279-9625. Our lines are open from 9am — 5pm, Monday to Friday (calls from a landline are free, but calls from mobiles may incur additional operator charges).

    If you are experiencing difficulty entering your claim code, please keep your text message, or make a note of the claim code. You may be asked to read out the promotional code by our consumer helpline

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COKE ZONE

  • I only want to enter the Diet Coke ‘win an exclusive Marc Jacobs leather pouch’ promotion, why must I register for Coke Zone?

    All Coca-Cola promotions in Republic of Ireland and Northern Ireland are now run as part of Coke Zone, so you will need to register in order to take part if you are entering online.

    The good news is that once you’ve registered to take part in this offer, Coke Zone will remember your details, so you won’t ever need to register again to take part in another Coca-Cola promotion within Republic of Ireland or Northern Ireland.

    SMS winners will also be required to log in or register at Coke Zone in order to enter a claim code and assign details. You can choose to de-register, if you so wish, immediately after receipt of their prize.

  • Can I update my information?

    Yes. If you want to update your information, log in at Coke Zone and go to ‘My Account’, where you can make updates to your personal details.

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